With ALCON DTS, you have a selection of support options to fit your user and computer support needs. This means you have the flexibility to start with Basic Monitoring and “Blocks of Hours” to establish a baseline for your support needs. You could then select the Managed IT services that make the most sense for your organization. Many of our customers who have internal IT systems decide to have us completely outsource their IT systems support. In these cases, we schedule routine in-office visits and manage their entire IT infrastructure, including desktops, servers, networks and more.
Our Proactive Approach Improves Your Productivity
Uncertainty is a business killer. To be successful, companies must plan expenses and know that vital business systems will work as needed. Taking a reactive approach to maintaining your IT networks is simply too costly in too many ways: lost productivity, dissatisfied customers and enormous repair costs. Our managed IT services are the smart, cost-effective alternative.
With our managed IT services, you’ll enjoy the benefit of a full team of IT specialists keeping your systems in excellent working order. For a small, fixed monthly fee, we monitor your systems 24/7, apply patches, ensure backups, keep viruses at bay, and perform a host of other proactive measures. Little problems don’t become big — and expensive — and in most instances, you won’t even know there was ever an issue.
Let us improve the performance of your IT networks.
The average small business spends 6.4% of its revenue on technology. That may not surprise you, but did you know 80% of the cost comes after the initial purchase? Clearly, acquiring new technology isn’t nearly as expensive as keeping it performing well. Shouldn’t your IT systems be an investment for business growth, rather than a drag on profitability?
Our remote-monitoring tools, back-office services, computer support and software options provide cost-effective IT management to make sure your systems operate as required and deliver the ROI you expect. Key elements include:
- Server Monitoring and Care
We utilize software agents to track and analyze your server activity 24/7. When a system or function fails, an alert is generated for our team to immediately investigate. Once the problem is identified, we work to remedy it — remotely at first, and with additional resources as needed.
- Exchange Servers
- SharePoint Servers
- SQL Servers
- Small Business Server (SBS)
- Sage – Peachtree
- Windows Servers – File Servers, Printer Servers, Domain Controller
- Desktop Monitoring and Care
Our preventive maintenance service for desktops regimentally monitors and addresses common problems experienced by desktop users. Whether it’s getting rid of viruses, attacking spyware issues or installing patches, we handle it all — in the background while your employees remain productive.
- Endpoint Protection
- IT Support
- Web Content Filtering
- Help Desk
- Remote Connectivity
- PC Refres
- Mobile Device Management
With more companies looking for efficient, secure ways to incorporate their employees’ personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs. Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications and documents.