Unlimited Remote Support
Monthly Maintenance Service
24/7 Server Monitoring
Quarterly Business Review
”I highly recommend ALCON DTS for any Medical IT, cybersecurity, or phone system needs.Martha GonzalezWomen's Center at Westover Hills
REMOTE IT FEATURES
UNLIMITED REMOTE SUPPORT
We provide Desktop support and service for any computer, network, software, e-mail, or Internet issue. Whenever you have ANY technology related problem, we are here to help.
MONTHLY MAINTENANCE SERVICE
Workstations are optimized for increased performance. Updates for servers and workstations are fully managed to prevent security breaches and improve system reliability.
ANTI-VIRUS AND ANTI-SPYWARE PROTECTION
All computers are pro-actively managed to ensure the security software is optimized to ward off malicious threats that destroy data, compromise security and degrade the performance of your systems.
24/7 SERVER SYSTEM MONITORING
If any of your servers go down, we can restart them immediately and even reboot the server remotely if necessary. We also perform active maintenance on this important computer to make sure you stay up and running.
Do you struggle with trying to manage multiple vendors? ALCON DTS will become your single point of contact and handle all of your technology providers, cloud computing vendors, etc. Simply contact us and problem solved!
QUARTERLY BUSINESS REVIEW
Technology reviews to help you achieve your goals as well as plan large upcoming projects. Included in the review will be suggestions to increase productivity, cut costs, and achieve a competitive advantage over your competitors.
“ALCON DTS is without a doubt the best at what they do! Not only are they knowledgeable in all aspects of IT, but they also have an incomparable level of professionalism! They are always prompt, efficient and reliable!”Sandra GarciaShekinah Learning Institute
“ALCON DTS is an outstanding and trusted partner for Women’s Center at Westover Hills. Whether it be HIPAA consulting, new clinic setup, or managing our network, ALCON DTS has been a huge help to our organization. They are professional, knowledgeable and very responsive.”Martha GonzalezWomen's Center at Westover Hills
“I consider the work that ALCON DTS has done to be an extremely critical part of our future growth. You have built for us a robust foundation on which we can grow and expand, on systems that are all within our own control. This is what I wanted to achieve and we appreciate your work in guiding us through that process.”Chris SchorreEmergo Group
“Had a very good experience with ALCON DTS. I first contacted Eduardo about a small business phone system and he made a recommendation to me for a very reasonably priced system. Installation went very smoothly and phone system is working great.”Jon BonillaBonilla Law Firm
ALCON DTS SERVICE BENEFITS
•We are always available (we never call in sick)
•Full staff of Certified Systems Engineers
•Continuously growing expertise
•Strategic technology expertise and planning
•Predictable costs through project planning and regularly scheduled visits
•Tax deductible business expense
•Leverage our team’s knowledge for your business’ needs!
INTERNAL IT STAFF
•Payroll taxes, vacation pay, workers comp
•Risk of downtime when tech employee is not present (vacation, sick days)
•Tech may require supervision or costly outsourced help during projects
•Limited skillset on ever expanding technology field
•Continued costs of training on latest technology
•High turnover in technical positions
•More expensive compared to the ALCON DTS team