Calling platform
Teams Phone when the firm already lives in Microsoft 365. RingCentral or Allworx when a dedicated system is the better fit.
The review picks one and explains what happens to the numbers you already have.
VoIP for Austin and Central Texas businesses
ALCON DTS puts business calling on the same relationship as the network so voice and IT are not two disconnected vendors.
Calling on the same support as the network
Customers still dial the number they know. The front desk still needs a handset. Staff still take calls at the desk, on an app, and between offices. VoIP is how that calling sits with the network and helpdesk instead of a separate phone vendor.
The review picks the platform that fits. Teams Phone when the firm already lives in Microsoft 365. RingCentral or Allworx when a dedicated system is the better fit. Existing numbers, auto-attendants, and 911 stay part of the plan.
If the LAN cannot carry voice, Data Networks comes first. After go-live, moves, new users, and call-flow changes sit on the same helpdesk as the rest of IT.
What ALCON DTS runs
We put business calling with the network and day to day IT. The review picks the platform that fits: Teams Phone when the firm already lives in Microsoft 365, or RingCentral or Allworx when a dedicated system is the better fit.
Numbers, auto-attendants, hunt groups, and after-hours routing are written down. Desk phones stay where the front desk needs hardware. Apps cover people who move. After go-live, moves and new users sit on the same helpdesk.
Handsets and apps
Desk phones where the front desk needs hardware. Apps for staff who take calls away from the desk.
Hardware and apps stay in the same call flow so a person is reachable on the path that fits their day.
Numbering and call flow
DIDs, the main number, auto-attendant, hunt groups, and after-hours routing are documented.
Changes to that flow sit with the same support relationship, not a separate phone vendor.
Voice on the LAN
Voice rides QoS, VLAN, and PoE on a LAN designed for it. See Data Networks.
If the network is not ready, the LAN work comes first so calling does not sit on a flat guest network.
E911 and continuity
Emergency calling stays accurate to the location. There is a written path if the internet path fails.
That plan is part of go-live, not a setting left for later.
Operation
Moves, adds, and changes sit on the same helpdesk as the rest of IT.
New users, number changes, and hunt-group edits have one place to contact.
How the program works
Most offices already have numbers people know and a front desk that still wants a handset. We start there.
We look at how you call today, which platform should carry those numbers, and whether the LAN can carry voice. If the network needs work, Data Networks comes first. If it is ready, we plan the cutover so numbers, auto-attendants, and 911 stay intact.
After go-live, voice stays in the same relationship as helpdesk.
Which path fits
A review of your needs and growth plans shows whether voice is a project, sits with Data Networks first, or belongs on Complete IT or Secure IT.
• Data Networks. Get the LAN ready to carry voice.
• Complete IT, $150–$250 per user. Remote support and a technician in the office when the request needs it.
Start with a review
A review of your needs and growth plans looks at how you call today, the numbers you need to keep, and whether the network can carry voice. You leave knowing the recommended platform and the next step.
Related work
Data Networks · Microsoft 365 · Complete IT · Managed IT Services · Healthcare IT
Voice on the same relationship as the network.
Calling, the LAN, and helpdesk stay with one owner.
