Calling platform
Teams Phone when the firm already lives in Microsoft 365. RingCentral or Allworx when a dedicated system is the better fit. The review picks one.
VoIP
ALCON DTS puts business calling on the same relationship as the network and Microsoft 365 so voice and IT are not two disconnected vendors.
Who this is for
Offices, clinics, professional firms, and multi-site teams that need reliable calling on a network designed for voice.
ALCON DTS keeps voice, the LAN, and Microsoft 365 in one relationship.
If the network is not ready, start on Data Networks.
What’s included
Handsets and apps
Desk phones where the front desk needs hardware; apps for staff who move.
Numbering and call flow
DIDs, main number, auto-attendant, hunt groups, after-hours routing.
Voice on the LAN
QoS, VLAN, and PoE. See Data Networks.
E911 and continuity
Location-accurate emergency calling and a written path if the internet path fails.
Operation
Moves, adds, and changes on the same helpdesk as the tenant.
How the work runs
Most offices already have a phone system that almost works — numbers people know, a front desk that still wants a handset, and staff who take calls on a cell when the desk phone fails. ALCON DTS starts there.
We look at how you call today, whether Microsoft Teams Phone is enough or whether RingCentral or Allworx is the better fit, and whether the LAN can carry voice without dropping syllables on a busy afternoon. If the network is not ready, Data Networks comes first. If it is, we plan the cutover so numbers, auto-attendants, and 911 stay intact.
After go-live, moves and new users sit on the same helpdesk as Microsoft 365. You are not handed a portal and a second vendor.
What a voice review produces
You leave knowing the recommended platform, what happens to existing numbers, and whether the network is ready.
Related work
Data Networks · Microsoft 365 · Complete IT · Managed IT Services · Healthcare IT
