Managed IT
IT Support & Managed IT Services in Austin
One owner for support, monitoring, and the systems your team uses every day in Austin and Central Texas. Choose Remote IT, Total IT, or Secure IT.
Who it’s for
One relationship for helpdesk and day to day IT
Managed IT fits Austin and Central Texas organizations that want one team to manage everyday support, accounts, devices, and email. That includes offices, mixed teams, and fully remote teams.
At ALCON DTS, we work with Austin and Central Texas organizations with 20 to 1,500 users.
That includes organizations with one office or many, in Texas and other states, all supported under one agreement.
Your team has one place to contact for support. We monitor systems and handle day to day administration so your people can stay on their work. Remote IT, Total IT, and Secure IT are three plans that carry that relationship.
Co-Managed IT is available when you already run an IT function and want engineering coverage added to it. A comprehensive review of your needs and growth plans shows which path fits.
Plans
Remote, Total, and Secure
A comprehensive review of your needs and growth plans shows which plan fits.
Estimate your monthly investment
Remote IT
$2,500 to $3,750
- Unlimited remote support
- Managed endpoint protection (antivirus or EDR)
- 24/7 system health monitoring
- Vendor management
- Monthly service
- Quarterly business reviews
Total IT
$3,750 to $6,250
- Everything in Remote IT
- On-site support
- Cybersecurity awareness training
- Business continuity planning
- Managed detection and response (MDR)
Secure IT
$6,250 to $10,000
- Everything in Total IT
- vCISO service
- Business continuity solution
- Email monitoring
- Email phishing security testing
- Cybersecurity framework guidance
Explore estimated monthly pricing based on your team size. We'll help you find the right fit for your organization.
What’s included
What ALCON DTS runs
Your team has one place to contact for their support needs. We monitor systems, handle day to day administration, and resolve issues so your people can stay on their work.
Helpdesk, tenant, endpoints, and email stay in this relationship. You get proactive maintenance and a responsive helpdesk instead of waiting until something fails.
On-site work and the tighter security layer depend on the plan you choose. Total IT and Secure IT include the office visit. Secure IT adds compliance support and a higher security standard.
Helpdesk and monitoring
When sign-in, email, or a device gets in the way, your team has somewhere to go. We monitor the environment and step in early so small issues stay small and the day keeps moving.
Most of that support is completed remotely. On-site work is included on Total IT and Secure IT.
Tenant and identity
Your team keeps working in the systems they already use. We handle the day to day tenant work: users, licenses, groups, sharing, and mailbox settings.
Identity stays in the directory you run today, including Microsoft 365 or Google Workspace.
Endpoints
The devices your team works on stay updated, protected, and encrypted. That work keeps everyday issues small and your team productive.
If hardware in the office needs a technician, that visit is included on Total IT and Secure IT.
Email and filtering
Your team should be able to trust what lands in the inbox. Inbound mail is filtered for spam and obvious malicious mail.
Mailbox permissions, forwarding, and sign-in protection stay in the same email system your team already uses.
On-site support
Total IT and Secure IT cover the visit when a request cannot be finished remotely. A technician comes to the office for hardware and local issues.
Remote IT can still dispatch a technician at a reduced hourly rate when a visit is needed.
Security and compliance
Secure IT adds the tighter security standard and compliance support. You keep the assessor. We run the controls on the systems your team uses.
See also Cybersecurity and Healthcare IT.
Security
Endpoint protection on every device we manage
Remote IT, Total IT, and Secure IT all include managed endpoint protection from ALCON DTS, with antivirus, endpoint detection and response (EDR), or both on every device we manage. Total IT and Secure IT also include managed detection and response (MDR), and Secure IT adds email monitoring. Multi-factor authentication is available as an add-on on any plan. Already using security tools you rely on? We bring them under our management from the start and move you to our standard tools over time, as your licensing renewals allow.
Multiple locations
One agreement for every office and location
Get consistent IT support across your locations from one team that knows your business.
Every location, one plan that fits
All your locations come under one agreement, with each location on the plan that fits it: Remote IT, Total IT, or Secure IT. Keep every site on the same plan, or choose a different plan per location. Pricing is per user, per network location, or both, and there is no limit on the number of locations. The ALCON DTS expert team knows each site, and your people have one place to turn from any office.
The same standards at every site
Devices, accounts, email, and security settings follow one standard at every location, so a new office works the same way as the first. Remote IT, Total IT, and Secure IT all include managed endpoint protection (antivirus or EDR) on every device we manage. Total IT and Secure IT also include managed detection and response (MDR), and Secure IT adds email monitoring. Multi-factor authentication is available as an add-on on any plan, and we configure Conditional Access in your Microsoft 365 tenant.
Monitoring for every location in one place
Every plan includes 24/7 system health monitoring, so we watch the systems at each location from one place. When you need centralized security log collection and review, our Security Monitoring (SIEM) service provides it.
Help on site when a request needs it
Most support is completed remotely, at every location, including offices outside Texas. In Central Texas, Total IT and Secure IT include the visit when a request needs hands on site, and on Remote IT we dispatch a technician at a reduced hourly rate. Outside Central Texas, we dispatch a technician through a local partner or send an ALCON DTS technician to you, and handle the rest remotely. Travel costs are billed in addition to your plan. With Co-Managed IT, your own local IT staff can handle on-site needs.
New offices, moves, and acquisitions
Opening an office, moving, or bringing an acquired company on board? We plan the network, devices, accounts, and security for the new location ahead of opening day, then bring it onto the same standard. Most new offices and acquired companies join your plan with more users. Larger moves or acquisitions may need a defined project, depending on the size of the change.
Working with your IT staff
Have IT staff at your main office or at a site? Co-Managed IT works alongside them when you are adding people or sites faster than your team can keep standards consistent, and your local IT staff can handle on-site needs.
Compare
Which path fits
A comprehensive review of your needs and growth plans shows whether a managed IT plan or Co-Managed IT is the right fit.
Managed IT
Remote IT, Total IT, or Secure IT when ALCON DTS should own day to day support.
Co-Managed IT
Your IT function stays. We take or share tenant, endpoint, email, and agreed security work.
Next step
Start with a review
A comprehensive review of your needs and growth plans shows whether Remote IT, Total IT, or Secure IT is the right fit, or whether Co-Managed IT is the better match. We start with where the organization is going, then map the support that belongs with that.
Not sure your current IT is working? Get a second opinion.
