Managed IT
IT Support & Managed IT Services in Austin
One owner for support, monitoring, and the systems your team uses every day in Austin and Central Texas. Choose Remote IT, Total IT, or Secure IT.
Who it’s for
One relationship for helpdesk and day to day IT
Managed IT fits Austin and Central Texas organizations that want a helpdesk that knows the tenant, endpoints, and email, and one owner for that work. That includes offices, mixed teams, and fully remote teams.
At ALCON DTS, we work with Austin and Central Texas organizations with 20 to 1,500 users.
Your team has one place to contact for support. We monitor systems and handle day to day administration so your people can stay on their work. Remote IT, Total IT, and Secure IT are the three bands that carry that relationship.
Co-Managed IT is available when you already run an IT function and want engineering coverage added to it. A comprehensive review of your needs and growth plans shows which path fits.
Packages
Remote, Total, and Secure
A comprehensive review of your needs and growth plans shows which band fits.
Remote IT
$100–$150 / user / month
Remote-first helpdesk, endpoints, and email. A technician can be dispatched when needed.
Unlimited remote support24/7 system monitoringVendor managementMonthly serviceQuarterly business reviews
Total IT
$150–$250 / user / month
Remote support plus a technician in the office when the request needs it.
Everything in Remote ITOn-site supportCybersecurity awareness trainingBusiness continuity planningEndpoint protection
Secure IT
$250–$400 / user / month
Everything in Total IT with tighter security and compliance built into the same support.
Everything in Total ITvCISO serviceBusiness continuity solutionEmail phishing security testingCybersecurity framework guidance
What’s included
What ALCON DTS runs
Your team has one place to contact for their support needs. We monitor systems, handle day to day administration, and resolve issues so your people can stay on their work.
Helpdesk, tenant, endpoints, and email stay in this relationship. You get proactive maintenance and a responsive helpdesk instead of waiting until something fails.
On-site work and the tighter security layer depend on the band you choose. Total IT and Secure IT include the office visit. Secure IT adds compliance support and a higher security standard.
Helpdesk and monitoring
When sign-in, email, or a device gets in the way, your team has somewhere to go. We monitor the environment and step in early so small issues do not stop the day.
Most of that support is completed remotely. On-site work is included on Total IT and Secure IT.
Tenant and identity
Your team keeps working in the systems they already use. We handle the day to day tenant work: users, licenses, groups, sharing, and mailbox settings.
Identity stays in the directory you run today, including Microsoft 365 or Google Workspace.
Endpoints
The devices your team works on stay updated, protected, and encrypted. That work is done so everyday issues do not turn into a lost day.
If hardware in the office needs a technician, that visit is included on Total IT and Secure IT.
Email and filtering
Your team should be able to trust what lands in the inbox. Inbound mail is filtered for spam and obvious malicious mail.
Mailbox permissions, forwarding, and sign-in protection stay in the same email system your team already uses.
On-site support
Total IT and Secure IT cover the visit when a request cannot be finished remotely. A technician comes to the office for hardware and local issues.
Remote IT can still dispatch a technician at a reduced hourly rate when a visit is needed.
Security and compliance
Secure IT adds the tighter security standard and compliance support. You keep the assessor. We run the controls on the systems your team uses.
See also Cybersecurity and Healthcare IT.
Compare
Which path fits
A comprehensive review of your needs and growth plans shows whether a managed IT band or Co-Managed IT is the right fit.
Managed IT
Remote IT, Total IT, or Secure IT when ALCON DTS should own day to day support.
Co-Managed IT
Your IT function stays. We take or share tenant, endpoint, email, and agreed security work.
Next step
Start with a review
A comprehensive review of your needs and growth plans shows whether Remote IT, Total IT, or Secure IT is the right fit, or whether Co-Managed IT is the better match. We start with where the organization is going, then map the support that belongs with that.
