Managed IT Services
ALCON DTS runs helpdesk, the Microsoft 365 tenant, endpoints, and email for Austin and Central Texas businesses — remote-first, with on-site support and a tighter security layer when you choose the package that includes them.
Who this is for
Managed IT from ALCON DTS is for organizations that want one owner for the helpdesk and the Microsoft 365 tenant — not break-fix tickets and a separate vendor for every visit.
Clinics, manufacturers, law firms, marketing firms, engineering firms, and other SMBs with mixed Windows and Apple devices use this model when both the office and remote staff have to stay productive.
Published packages start at $100–$150 per user for remote-first support and go up when you need on-site coverage or a tighter security and compliance layer. If you already have an internal IT team and need a partner beside them, see Co-Managed IT.
How the packages work
Choose the published package that matches how you work. ALCON DTS will confirm the fit in a review.
Remote IT
$100–$150/user
Remote-first Microsoft 365, endpoints, and email — a helpdesk that already knows your tenant, without a standing on-site engineer.
Complete IT
$150–$250/user
Remote support plus on-site when the job cannot finish remotely — one relationship for the office and the remote team.
Secure IT
$250–$400/user
Complete IT plus tighter identity, email, endpoint, and compliance operations on the same relationship.
What we run for you
ALCON DTS operates the pieces below inside the published managed IT packages. A review maps which package fits your environment — Remote IT, Complete IT, or Secure IT.
Helpdesk and monitoring
When mail, devices, or sign-in fails, staff have a place to call. ALCON DTS monitors the managed environment and works tickets to close when the fix can finish remotely — or on site when your package includes that coverage.
Microsoft 365 tenant
Day-to-day tenant work stays with ALCON DTS: users and licenses, groups, sharing defaults, and mailbox settings. Identity stays in Entra. See Microsoft 365 for how we operate the tenant.
Endpoints
In-scope Windows, macOS, and mobile devices are managed for updates, protection, and encryption where the device handles business information. A lost or unmanaged device is an exposure to close.
Email and filtering
Inbound mail is filtered for spam and obvious malicious mail. Mailbox permissions, forwarding, and authentication are handled with the tenant.
On-site when you need it
On-site support is included in Complete IT and Secure IT. Remote IT stays remote-first. If the office routinely needs hands on hardware, we will recommend Complete IT rather than stretch Remote IT past what it is.
Security and compliance when you need that layer
Tighter identity, email, endpoint, and logging operations — plus compliance work when programs like HIPAA are in scope — are part of Secure IT. See also Cybersecurity and Healthcare IT.
Ready for a managed IT review?
A managed IT review with ALCON DTS is a practical look at how your team gets support today. We will walk through helpdesk, Microsoft 365, devices, and email, then recommend the published package that fits — Remote IT ($100–$150 per user), Complete IT ($150–$250 per user), or Secure IT ($250–$400 per user) — and outline what the first 90 days would look like.
If you already have an internal IT team and need a partner beside them, we will say so and point you to Co-Managed IT. You leave with a clear next step, priced and matched to how your firm actually works.
Related work
Remote IT · Complete IT · Secure IT · Co-Managed IT · Microsoft 365 · Cybersecurity · Healthcare IT
One owner for the tenant and the helpdesk
Tell us how support works today. ALCON DTS will confirm which published package fits — Remote IT, Complete IT, or Secure IT — at the published price for that package, and connect you to the right next step.
