Infrastructure
Data Networks for Austin and Central Texas businesses
ALCON DTS designs, monitors, and maintains the LAN, Wi-Fi, and firewall for your organization.
Who it’s for
Network and IT in one relationship
Data Networks fits offices, clinics, manufacturers, professional firms, and multi-site teams that want switching, Wi-Fi, firewall, and circuit health handled with helpdesk and devices. The usual split is an ISP for the circuit, another firm for Wi-Fi, and a third when the firewall needs a change.
Your team should have one place to contact when the office cannot get to mail, files, or line-of-business systems. We design the network, watch it, and support it so that interruption has an owner.
If voice rides the same network, see VoIP. Day to day support lives on Managed IT Services. A review of your needs and growth plans shows whether the network work is a project, Total IT, or Secure IT.
What’s included
What ALCON DTS runs
We design, monitor, and operate the LAN, Wi-Fi, firewall, and circuits that carry everyday business traffic. That includes the office you have today and the sites you add later.
Switching, Wi-Fi, the edge, and circuit health stay documented. Firmware, configuration backups, and alerts sit with the same relationship as helpdesk. A change has an owner and a way back.
Manufacturers and engineering sites often need plant or lab traffic kept apart from office systems. Clinics and professional firms often need guest, voice, and staff traffic kept apart from each other. The review maps that layout before anything is replaced.
Switching and segmentation
Voice, guest, staff, and line-of-business traffic should not share one flat network. Switching and VLANs stay documented so those paths stay separate and support knows which traffic belongs where.
A review maps what is installed today, what still sits on a default layout, and where voice or guest traffic is mixed with office systems. Changes to that layout have an owner and a way back.
Firewall and edge
The firewall is sized for the office, baselined, and kept current. Rules match how the business actually works, including remote access and the applications people use every day.
Edge changes stay with the same owner as helpdesk so a new rule is not a mystery later. Firmware and configuration backups stay with the device inventory.
Business Wi-Fi
Coverage and capacity for the people in the building. Separate networks where staff, guest, and IoT or voice belong apart, with the same standard as the wired network.
Unmanaged access points and leftover SSIDs are part of the picture a review is meant to catch. When voice rides Wi-Fi, that path is designed with VoIP, not added as an afterthought.
WAN, ISP, and failover
Circuit health is watched. ISP tickets have an owner. A second path is planned when the office cannot sit on one modem.
Failover is something the office can explain: what fails over, how long it takes, and who gets the call. Multi-site teams get a picture of each location, not one circuit treated as the whole company.
Monitoring and change control
Firmware, configuration backups, and alerts on the devices we operate. A change has an owner and a way back.
The inventory stays current so support is not guessing which switch is in the closet. Alerts route to the same relationship that already runs helpdesk, so a down access point is not a separate vendor ticket.
OT and plant networks
Plant, shop-floor, and lab networks stay segmented from office systems. Production traffic does not ride the same path as mail and files.
A review maps what is installed, where those networks meet the office, and whether the next step is a project, Total IT, or Secure IT. Manufacturers and engineering sites keep that split as part of the same support relationship.
How it works
How the program works
A network review maps what is installed, what still sits on default settings, and whether Wi-Fi, voice, and guest traffic are separated.
Design and cutover are scoped. Day to day operation can sit on Total IT or Secure IT when the network belongs with helpdesk. The first move is a network you can support and explain.
Compare
Which path fits
A review of your needs and growth plans shows whether the network work is a project, Total IT, or Secure IT.
Remote IT
$100–$150 / user / month
Remote-first helpdesk, endpoints, and email. A technician can be dispatched when needed.
Unlimited remote support24/7 system monitoringVendor managementMonthly serviceQuarterly business reviews
Total IT
$150–$250 / user / month
Remote support plus a technician in the office when the request needs it.
Everything in Remote ITOn-site supportCybersecurity awareness trainingBusiness continuity planningEndpoint protection
Secure IT
$250–$400 / user / month
Everything in Total IT with tighter security and compliance built into the same support.
Everything in Total ITvCISO serviceBusiness continuity solutionEmail phishing security testingCybersecurity framework guidance
Next step
Start with a review
A review of your needs and growth plans looks at the current LAN and Wi-Fi, the risks that matter, and where the organization is going. Flat networks, aging firewalls, a single circuit, and unmanaged access points are the usual findings.
