Secure IT
For organizations that already need Complete IT and also need a tighter security and compliance layer on the same relationship, ALCON DTS publishes Secure IT at $250–$400 per user — Complete IT plus stronger identity, email, endpoint, and logging operations, without stacking a separate security vendor on top of the helpdesk you already pay for.
Who this is for
Secure IT is for organizations that need Complete IT plus stronger security and compliance operations. You still want one owner for the tenant, devices, email, backups, and on-site work — with tighter identity, email, endpoint, and logging expectations on top.
The published range is $250–$400 per user. Clinics and other covered entities, manufacturers, law firms, marketing firms, engineering firms, and other SMBs use this band when that security layer belongs on the same relationship. HIPAA is in scope when ePHI is present.
Secure IT is managed IT with a security layer from ALCON DTS. It is not a HITRUST platform, a standalone SOC brochure, or a plant-control integrator. Those programs stay with their owners unless we scope that work separately — we will say so in the review rather than stretch the package.
What’s included
Secure IT is Complete IT plus the security and compliance operations below. The point of the package is one relationship — not a separate security vendor stacked on a helpdesk you already pay for.
Everything in Complete IT
Secure IT starts from Complete IT: remote monitoring, helpdesk, tenant administration, device management, and on-site support when the work cannot finish in a remote session. Adding the security layer does not replace that package. Staff still get a place to call. ALCON DTS still owns identity, devices, email, and backups between visits.
Tighter identity and admin-role hygiene
Most modern access starts with identity. Secure IT tightens how people and admins reach the Microsoft 365 tenant: Conditional Access expectations, cleaner admin-role hygiene, and clearer ownership of who can change the environment.
The goal is fewer standing exceptions and a tenant you can explain — not a wall of new tools with no operator.
Stronger email authentication and mailbox controls
Inbound mail and mailbox settings are where phishing and quiet forwarding still show up. Secure IT raises authentication and mailbox controls on the Microsoft 365 tenant so obvious spam and malicious mail are reduced, and sharing or forwarding changes are treated as controls to keep current — not one-time setup.
Elevated endpoint and logging expectations
Managed endpoints stay under the protection, updates, and encryption expectations already in Complete IT. Secure IT raises the operating bar for logging and review when devices handle business or patient information. A lost or unmanaged device is an exposure to close, not a footnote.
Compliance operations when programs are in scope
Secure IT includes compliance operations for programs in scope for your organization — including HIPAA when ePHI is present. That means documented expectations, BAAs where required, and keeping ePHI in approved systems.
ALCON DTS does not claim ISO certification, HITRUST, or a standalone SOC brochure under Secure IT.
How it differs
Remote IT ($100–$150/user) — remote-first support for a managed tenant. Fits teams that rarely need an engineer in the building.
Complete IT ($150–$250/user) — Remote IT plus on-site support and the operating items in that package. Default when the office and remote staff both have to keep working.
Secure IT ($250–$400/user) — Complete IT plus tighter security and compliance operations on the same relationship.
Ready for a Secure IT review?
A Secure IT review with ALCON DTS starts from how you already run Complete IT–level work, then looks at identity, email, devices, and logging. We will confirm whether Secure IT ($250–$400 per user) is the right next step — Complete IT plus a tighter security and compliance layer on the same relationship — and outline what the first 90 days would include.
If Complete IT is enough for now, we will say that plainly so you are not buying a layer you do not need yet.
Related work
Complete IT · Remote IT · Microsoft 365 · Cybersecurity · Healthcare IT · HIPAA consulting
Raise the security layer without changing IT vendors
Talk with ALCON DTS about the security and compliance expectations that sit on top of day-to-day IT. We will confirm whether Secure IT fits at $250–$400 per user — or recommend Complete IT when that published package is still the better starting point.
