Managed IT
Secure IT
Secure IT keeps your team productive and better protected. Total IT plus tighter security and compliance, so work can continue under a higher standard.
Who it’s for
A tighter security standard on the same support
Secure IT fits organizations that want Total IT and a stronger security layer in the same relationship. Your team still gets remote support and on-site help. Identity, email, endpoints, and compliance work stay with the same expert team.
That includes offices, mixed teams, and teams with people in both places. Total IT is available if you want the support relationship without this tighter layer.
What’s included
What ALCON DTS runs
Your team has one place to contact for their support needs. We monitor systems, handle day to day administration, and resolve issues so your people can stay on their work.
Secure IT puts helpdesk, tenant, endpoints, email, on-site support, and a tighter security standard with one expert team. You get the Total IT relationship, plus stronger protection for identity, email, devices, and compliance.
Support stays consistent from the first request through the follow up. Leadership knows ALCON DTS is accountable for the systems the business depends on, and your team can stay on client work.
Compliance support
Compliance should not be a side project next to the helpdesk. Secure IT puts the security standard and the day to day support in one relationship so the controls your assessor will ask about are the same systems your team uses every day.
You keep the assessor and the attestation. We run the controls on identity, email, endpoints, and the environment your people work in. When a customer, insurer, auditor, or regulator asks how that work is done, our expert team can answer with you. When you add our Backup and Disaster Recovery service, your backup test results and recovery plan are ready to share too.
Programs this often supports include HIPAA, NIST CSF, CMMC, Texas requirements, and contract-driven security reviews. The review names which of those apply and what Secure IT should carry. Read our CMMC guide for DoD suppliers.
The result is a tighter standard that leadership can explain. Your team keeps working. The organization can show how the systems are protected.
Everything in Total IT
Remote support, on-site visits, monitoring, and day to day administration stay in place. Your team still has one place to contact.
Secure IT does not replace that relationship. It raises the standard on top of it.
Tighter identity and access
Sign-in and admin access stay tight. Your team can work, and unused or overly broad access is less likely to sit open.
Identity stays in the directory you run today, including Microsoft 365 or Google Workspace.
Stronger email protection
Your team should be able to trust what lands in the inbox. Inbound mail is filtered, and mailbox permissions, forwarding, and sign-in protection stay current.
Authentication and mailbox controls run to a tighter standard than Remote IT or Total IT.
Endpoint protection
The devices your team works on stay updated, protected, and encrypted. Endpoint expectations are held to a higher standard so issues can be seen and handled early. Our Security Monitoring (SIEM) service is available for centralized log collection and review.
If hardware in the office needs a technician, that visit is included.
Servers and hybrid infrastructure
Your servers and cloud services are part of the same relationship. Every plan includes 24/7 system health monitoring and server patching, with alerts routed to your expert team. Servers in your own data center or cloud account get the same monitoring and patching as the servers in your office. Updates go in during a maintenance window set around your team’s workflows, with a way back for every change.
- Endpoint protection
- 24/7 system health monitoring
- Issues handled early
- Quarterly business reviews
Plans
Which path fits
A comprehensive review of your needs and growth plans shows whether Remote IT, Total IT, or Secure IT is the right fit.
Remote IT
$100–$150 / user / month
Remote-first helpdesk, endpoints, and email. A technician can be dispatched when needed.
Unlimited remote supportManaged endpoint protection (antivirus or EDR)24/7 system health monitoringVendor managementMonthly serviceQuarterly business reviews
Total IT
$150–$250 / user / month
Remote support plus a technician in the office when the request needs it.
Everything in Remote ITOn-site supportCybersecurity awareness trainingBusiness continuity planningManaged detection and response (MDR)
Secure IT
$250–$400 / user / month
Everything in Total IT with tighter security and compliance built into the same support.
Everything in Total ITvCISO serviceBusiness continuity solutionEmail monitoringEmail phishing security testingCybersecurity framework guidance
Next step
Start with a review
A comprehensive review of your needs and growth plans shows whether Secure IT is the right fit, or whether Total IT is the better match. We start with where the organization is going, then map the support and security standard that belongs with that.
Not sure your current IT is working? Get a second opinion.
