Secure IT
Secure IT keeps your team productive and better protected. Complete IT plus tighter security and compliance, so work can continue under a higher standard.
A tighter security standard on the same support
Secure IT fits organizations that want Complete IT and a stronger security layer in the same relationship. Your team still gets remote support and on-site help. Identity, email, endpoints, and compliance work sit with that same owner.
That includes offices, mixed teams, and teams with people in both places. Complete IT is available if you want the support relationship without this tighter layer.
What ALCON DTS runs
Your team has one place to contact for their support needs. We monitor systems, handle day to day administration, and resolve issues so your people can stay on their work.
Secure IT puts helpdesk, tenant, endpoints, email, on-site support, and a tighter security standard with one owner. You get the Complete IT relationship, plus stronger protection for identity, email, devices, and compliance.
Support stays consistent from the first request through the follow up. Leadership has a clear owner for the systems the business depends on, and your team can stay on client work.
Compliance support
Compliance should not be a side project next to the helpdesk. Secure IT puts the security standard and the day to day support in one relationship so the controls your assessor will ask about are the same systems your team uses every day.
You keep the assessor and the attestation. We run the controls on identity, email, endpoints, backup, and the environment your people work in. When a customer, insurer, or regulator asks how that work is done, you have an owner who can answer with you.
Programs this often supports include HIPAA, NIST CSF, CMMC, Texas requirements, and contract-driven security reviews. The review names which of those apply and what Secure IT should carry.
The result is a tighter standard that leadership can explain. Your team keeps working. The organization can show how the systems are protected.
Everything in Complete IT
Remote support, on-site visits, monitoring, and day to day administration stay in place. Your team still has one place to contact.
Secure IT does not replace that relationship. It raises the standard on top of it.
Tighter identity and access
Sign-in and admin access stay tight. Your team can work, and unused or overly broad access is less likely to sit open.
Identity stays in the directory you run today, including Microsoft 365 or Google Workspace.
Stronger email protection
Your team should be able to trust what lands in the inbox. Inbound mail is filtered, and mailbox permissions, forwarding, and sign-in protection stay current.
Authentication and mailbox controls run to a tighter standard than Remote IT or Complete IT.
Endpoint protection and logging
The devices your team works on stay updated, protected, and encrypted. Logging and endpoint expectations are held to a higher standard so issues can be seen and handled early.
If hardware in the office needs a technician, that visit is included.
Which path fits
A comprehensive review of your needs and growth plans shows whether Remote IT, Complete IT, or Secure IT is the right fit.
• Remote IT, $100–$150 per user. Support and monitoring delivered remotely. A technician can be dispatched when a request needs hands on site.
• Complete IT, $150–$250 per user. For teams that want remote support and a technician in the office when the request needs it.
• Secure IT, $250–$400 per user. Complete IT with tighter security and compliance built into the same support.
Start with a review
A comprehensive review of your needs and growth plans shows whether Secure IT is the right fit, or whether Complete IT is the better match. We start with where the organization is going, then map the support and security standard that belongs with that.
The review is a conversation. We learn how your team works, what cannot go down, and what the next stage of growth will demand from IT. You leave with a clear recommendation and a picture of how the relationship would run.
From there, your team has an ongoing support relationship, not a one-off project.
Complete IT · Remote IT · Microsoft 365 · Cybersecurity · Healthcare IT · HIPAA consulting
Keep work moving under a tighter standard.
Your team gets Complete IT plus stronger security and compliance in one relationship.
