Managed IT
Total IT
Total IT keeps your team productive in the office and away from it. Support, monitoring, and on-site help sit in one relationship so work can continue.
Who it’s for
The office and the remote team both keep working
Total IT fits organizations that need a helpdesk that knows the tenant, endpoints, and email, and that also need a technician in the office when a request cannot be completed remotely. That includes offices, mixed teams, and teams with people in both places.
Your team can get in person help at the office or remote support at home. Most support is still completed remotely so the day keeps moving.
When a support request needs hands on site, that visit is part of Total IT. Remote IT is available if those visits are only occasional.
What’s included
What ALCON DTS runs
Your team has one place to contact for their support needs. We monitor systems, handle day to day administration, and resolve issues so your people can stay on their work.
Total IT puts helpdesk, tenant, endpoints, email, and on-site support with one expert team. You get proactive maintenance, a responsive helpdesk, and a technician when the request needs someone in the office.
Support stays consistent from the first request through the follow up. Leadership knows ALCON DTS is accountable for the systems the business depends on, and your team can stay on client work.
Remote coverage stays in place
When sign-in, email, or a device gets in the way, your team has somewhere to go. We monitor the environment and step in early so small issues do not stop the day.
Most of that support is completed remotely. Your people stay on their work while we handle the interruption.
On-site support
Total IT covers the visit when a request cannot be finished remotely. A technician comes to the office for hardware and local issues.
Your team keeps one place to contact, whether the work is finished remotely or in the building.
Cybersecurity awareness training
Your people are part of how the business stays protected. Awareness training helps the team recognize risky messages and everyday mistakes before they become an incident.
Our team runs this training as part of your everyday IT support, not as a separate project.
Endpoint protection
The devices your team works on stay updated, protected, and encrypted. That work is done so endpoints remain ready for the office and for people working away from it.
If hardware in the office needs a technician, that visit is included.
Business continuity planning
The business should know how work continues if systems fail. We help you plan for that so recovery is a practiced path, not a guess.
Our team handles that planning along with your helpdesk and devices.
Email and filtering
Your team should be able to trust what lands in the inbox. Inbound mail is filtered for spam and obvious malicious mail.
Mailbox permissions, forwarding, and sign-in protection stay in the same email system your team already uses, so quiet changes do not sit unnoticed.
Plans
Which path fits
A comprehensive review of your needs and growth plans shows whether Remote IT, Total IT, or Secure IT is the right fit.
Remote IT
$100–$150 / user / month
Remote-first helpdesk, endpoints, and email. A technician can be dispatched when needed.
Unlimited remote supportManaged endpoint protection (antivirus or EDR)24/7 system health monitoringVendor managementMonthly serviceQuarterly business reviews
Total IT
$150–$250 / user / month
Remote support plus a technician in the office when the request needs it.
Everything in Remote ITOn-site supportCybersecurity awareness trainingBusiness continuity planningManaged detection and response (MDR)
Secure IT
$250–$400 / user / month
Everything in Total IT with tighter security and compliance built into the same support.
Everything in Total ITvCISO serviceBusiness continuity solutionEmail monitoringEmail phishing security testingCybersecurity framework guidance
Next step
Start with a review
A comprehensive review of your needs and growth plans shows whether Total IT is the right fit, or whether Remote IT or Secure IT is a better match. We start with where the organization is going, then map the support that belongs with that.
Not sure your current IT is working? Get a second opinion.
