Infrastructure
Managed Microsoft 365 for Austin Businesses
Keep the business moving in Microsoft 365. Identity, email, sharing, and licenses sit inside the same IT relationship for Austin and Central Texas.
Who it’s for
Microsoft 365 managed as part of IT
Microsoft 365 is easy to buy and hard to keep in good shape. Licenses get assigned. Mail and files start moving. Then sign-in settings, sharing, departed accounts, and unused licenses sit without an owner.
Owners and operations leaders need Microsoft 365 handled with helpdesk and devices, not treated as a once-a-year license event. It fits clinics, professional firms, and other Austin and Central Texas organizations that run mail, files, and sign-in in Microsoft 365.
Your team keeps working in the tools they already have. We keep identity, email, sharing, and licenses current so Microsoft 365 stays usable and ready to explain. License buying stays part of the IT relationship. Azure and larger cloud work are scoped through managed IT.
What’s included
Six managed workstreams
Clear ownership for the Microsoft 365 controls that shape access, collaboration, security, records, and cost.
1. Identity and Entra
- Multi-factor authentication and enrollment
- Conditional Access based on user, device, and location, plus sign-in and user risk where you have Microsoft Entra ID P2
- Least-privilege admin roles
- Joiner, mover, and leaver access changes
2. Exchange and email security
- Mailbox ownership and lifecycle
- DMARC, DKIM, and SPF operations
- Protection against spoofing and look-alike domains
3. Teams, SharePoint, and OneDrive
- Sharing defaults and guest access
- Permission review for collaboration spaces
- Clear ownership for shared content
4. Defender and Secure Score
- Microsoft 365 security settings used deliberately
- Quarterly review of what changed and why
5. DLP, Purview, and audit logging
- Retention and audit logs you can produce
- DLP aligned with how your organization shares
6. License hygiene
- Right-size SKUs and remove inactive assignments
- Copilot and add-ons when they fit your Microsoft 365 environment, see AI Readiness and acceptable use
- Written view of licensing and managed work
What we manage
Service scope
Microsoft 365 can be the mail system only, or it can be the way your team signs in, shares files, meets, and keeps records. The difference is whether someone is responsible for those settings after the licenses are assigned.
Licensing stays with that same work. The right subscriptions make Copilot, stronger email protection, and device management possible. Unused licenses can be cleaned up so spend matches how people actually work.
When the organization is ready for Azure, hybrid systems, or Copilot, that work can start from the Microsoft 365 environment already in place. A review of permissions, sharing, and data boundaries comes first. See AI Readiness and Acceptable AI Use.
Packages
Packages and pricing
A comprehensive review of your needs and growth plans shows which band should carry this work.
Remote IT
$100 to $150 / user
Remote-first support for a managed Microsoft 365 environment.
Unlimited Remote SupportMonthly Maintenance ServiceAnti-Virus Protection24/7 Server MonitoringVendor ManagementQuarterly Business Review
Total IT
$150 to $250 / user
Comprehensive IT with Microsoft 365 management and on-site support.
All Remote IT PlusOnsite SupportCybersecurity Awareness TrainingBusiness Continuity PlanningEndPoint ProtectionSpam Filtering
Secure IT
$250 to $400 / user
Enhanced security and compliance support for your Microsoft 365 environment.
All Total IT PlusvCISO ServiceBusiness Continuity SolutionEmail Phishing Security TestingCybersecurity Framework GuidanceNetwork Device Management
Patient information
When patient information is in Microsoft 365
Mail, Teams, and shared files can hold patient information. That is normal in a clinic. It also means access, guest sharing, departed accounts, retention, and audit logs have to be part of the healthcare program, not leftovers in Microsoft 365.
You keep the legal obligation and the assessor. We run those controls in Microsoft 365 and execute BAAs where the services we run require them. See Healthcare IT.
Teams Phone can be implemented alongside RingCentral and Allworx; see VoIP.
Questions
FAQ
Can you migrate us from Google Workspace?
Yes, when a migration fits your goals and is scoped with a review of your Microsoft 365 environment. We can also manage a Microsoft 365 environment without assuming every organization needs the same path.
Do you manage Macs in Intune?
Yes, macOS support and Intune management are scoped to your device and policy requirements.
Will you enable Copilot?
Yes. We assess permissions, sharing, and data boundaries in your Microsoft 365 environment, then agree a rollout when that fit is clear. See AI Readiness and acceptable use.
Can you fix “anyone with the link” sharing?
Yes. We review external sharing defaults, guest access, ownership, and permissions, then apply a policy your team can explain.
Do you handle DMARC?
Yes. DMARC, DKIM, SPF, mailbox security, and email authentication are part of the managed Microsoft 365 work.
Next step
Start with a review
A review of your needs and growth plans looks at sign-in, sharing, email authentication, admin roles, licenses, and where the organization is going.
You see what is already in good shape and what should change first. You leave with priorities and a picture of how the relationship would run. From there, your team has an ongoing support relationship, not a one-off project.
Articles support the review: five Microsoft 365 settings worth checking, Copilot permissions, Windows 10 risk, and email authentication.
