Remote IT
For Austin and Central Texas teams that work mostly remote, ALCON DTS runs Microsoft 365, managed devices, and email as a published package — Remote IT, $100–$150 per user — so you get a helpdesk that already knows your tenant without paying for a standing on-site engineer.
Who this is for
Remote IT fits organizations that are primarily remote — or that can finish most work without a dispatch — and still need a helpdesk that knows the Microsoft 365 tenant, managed endpoints, and email.
The published range is $100–$150 per user. Clinics, manufacturers, law firms, marketing firms, engineering firms, and other SMBs with mixed Windows and Apple devices use this band when the office rarely needs hands on hardware.
If printers, local networking, or failed hardware routinely need someone in the building, choose Complete IT instead. We will say that in the review rather than stretch Remote IT past what it is.
What’s included
Remote IT is the remote-first managed IT package from ALCON DTS. We operate the Microsoft 365 tenant, endpoints, and email without a standing on-site schedule. On-site dispatch is not in this package — that is Complete IT.
Helpdesk and remote monitoring
When mail, devices, or sign-in fails, staff have a place to call. ALCON DTS monitors the managed environment, handles routine maintenance remotely, and works the ticket to close when the fix can finish without a visit. After-hours or emergency coverage stays whatever the published Remote IT agreement already provides.
Microsoft 365 tenant administration
Day-to-day tenant work stays in the package: users and licenses, groups, sharing defaults, and mailbox settings that keep the firm usable. Identity stays in Entra. ALCON DTS does not treat Microsoft 365 as licenses only.
Managed endpoints
In-scope Windows, macOS, and mobile devices are managed remotely — updates, protection, and encryption where the device handles business information. A lost or unmanaged device is an exposure to close. Hardware replacement in the office belongs on Complete IT unless already scoped.
Email and filtering
Inbound mail is filtered for spam and obvious malicious mail. Mailbox permissions, forwarding, and authentication are handled with the tenant. Tighter Conditional Access, DMARC hardening, and compliance operations belong on Complete IT or Secure IT — not as an unspoken add-on to Remote IT.
How it differs
Remote IT ($100–$150/user) — remote-first support for a managed tenant. Fits teams that rarely need an engineer in the building.
Complete IT ($150–$250/user) — Remote IT plus on-site support and the operating items in that package. Default when the office and remote staff both have to keep working.
Secure IT ($250–$400/user) — Complete IT plus tighter security and compliance operations on the same relationship.
Ready for a Remote IT review?
A Remote IT review with ALCON DTS is a practical look at how your team gets support today. We will walk through Microsoft 365, devices, and email, confirm whether Remote IT ($100–$150 per user) is the right remote-first fit, and outline what the first 90 days of support would look like.
If the office still needs hands on hardware, we will say so and point you to Complete IT — so you choose the published package with confidence.
Related work
Complete IT · Secure IT · Microsoft 365 · Cybersecurity · Healthcare IT
Support the tenant without a standing on-site schedule
Tell us how your remote team works today. ALCON DTS will confirm whether Remote IT fits at the published $100–$150 per user rate — or recommend Complete IT when an engineer on site is part of the real need.
