Remote IT keeps your team productive. Support and monitoring are delivered remotely so work can continue.
Your team can work anywhere in the U.S. Remote IT delivers helpdesk, monitoring, and Microsoft 365 support from the ALCON DTS expert team in Austin, with on-site help when you need it, from an ALCON DTS technician or a trusted local partner.
Remote IT fits organizations that need a helpdesk that knows the tenant, endpoints, and email, and where we can resolve the majority of support needs remotely. That includes offices, mixed teams, and fully remote teams.
Your team can get help without leaving their desk. Most support is completed remotely so the day keeps moving.
When a support request requires hands on site, we send an ALCON DTS technician or a trusted local partner at a reduced hourly rate, wherever your team is. If those visits become regular in Central Texas, Total IT is available.
Your team has one place to contact for their support needs. We monitor systems, handle day to day administration, and resolve issues so your people can stay on their work.
Remote IT puts helpdesk, tenant, endpoints, and email with one expert team. You get proactive maintenance and a responsive helpdesk instead of waiting until something fails.
Support stays consistent from the first request through the follow up. Leadership knows ALCON DTS is accountable for the systems the business depends on, and your team can stay on client work.
When sign-in, email, or a device gets in the way, your team has somewhere to go. We monitor the environment and step in early so small issues do not stop the day.
Most of that support is completed remotely. Your people stay on their work while we handle the interruption.
Your team keeps working in the systems they already use. We handle the day to day tenant work: users, licenses, groups, sharing, and mailbox settings.
Identity stays in the directory you run today, including Microsoft 365 or Google Workspace.
The devices your team works on stay updated, protected, and encrypted. That work is done remotely so support can move quickly.
If hardware in the office needs a technician, we dispatch one at a reduced hourly rate.
Your team should be able to trust what lands in the inbox. Inbound mail is filtered for spam and obvious malicious mail.
Mailbox permissions, forwarding, and sign-in protection stay in the same email system your team already uses, so quiet changes do not sit unnoticed.
A comprehensive review of your needs shows whether Remote IT, Total IT, or Secure IT is the right fit.
Remote-first helpdesk, endpoints, and email. A technician can be dispatched when needed.
Remote support plus a technician in the office in Central Texas when the request needs it.
Everything in Total IT with tighter security and compliance support in the same relationship.
A comprehensive review of your needs and growth plans shows whether Remote IT is the right fit, or whether Total IT or Secure IT is a better match. We start with where the organization is going, then map the support that should sit under that.
Not sure your current IT is working? Get a second opinion.
Based in Austin, Texas, since 2001. Managed IT, cybersecurity, and compliance for organizations across the U.S.
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