Managed IT
Remote IT
Remote IT keeps your team productive. Support and monitoring are delivered remotely so work can continue.
Who it’s for
Most work is completed remotely
Remote IT fits organizations that need a helpdesk that knows the tenant, endpoints, and email, and where we can resolve the majority of support needs remotely. That includes offices, mixed teams, and fully remote teams.
Your team can get help without leaving their desk. Most support is completed remotely so the day keeps moving.
When a support request requires hands on site, we dispatch a technician at a reduced hourly rate. If those visits become regular, Total IT is available.
What’s included
What ALCON DTS runs
Your team has one place to contact for their support needs. We monitor systems, handle day to day administration, and resolve issues so your people can stay on their work.
Remote IT puts helpdesk, tenant, endpoints, and email with one owner. You get proactive maintenance and a responsive helpdesk instead of waiting until something fails.
Support stays consistent from the first request through the follow up. Leadership has a clear owner for the systems the business depends on, and your team can stay on client work.
Helpdesk and remote monitoring
When sign-in, email, or a device gets in the way, your team has somewhere to go. We monitor the environment and step in early so small issues do not stop the day.
Most of that support is completed remotely. Your people stay on their work while we handle the interruption.
Tenant and identity
Your team keeps working in the systems they already use. We handle the day to day tenant work: users, licenses, groups, sharing, and mailbox settings.
Identity stays in the directory you run today, including Microsoft 365 or Google Workspace.
Managed endpoints
The devices your team works on stay updated, protected, and encrypted. That work is done remotely so support can move quickly.
If hardware in the office needs a technician, we dispatch one at a reduced hourly rate.
Email and filtering
Your team should be able to trust what lands in the inbox. Inbound mail is filtered for spam and obvious malicious mail.
Mailbox permissions, forwarding, and sign-in protection stay in the same email system your team already uses, so quiet changes do not sit unnoticed.
Packages
Which path fits
A comprehensive review of your needs shows whether Remote IT, Total IT, or Secure IT is the right fit.
Remote IT
$100–$150 / user / month
Remote-first helpdesk, endpoints, and email. A technician can be dispatched when needed.
Unlimited remote support24/7 system monitoringVendor managementMonthly serviceQuarterly business reviews
Total IT
$150–$250 / user / month
Remote support plus a technician in the office when the request needs it.
Everything in Remote ITOn-site supportCybersecurity awareness trainingBusiness continuity planningEndpoint protection
Secure IT
$250–$400 / user / month
Everything in Total IT with tighter security and compliance built into the same support.
Everything in Total ITvCISO serviceBusiness continuity solutionEmail phishing security testingCybersecurity framework guidance
Next step
Start with a review
A comprehensive review of your needs and growth plans shows whether Remote IT is the right fit, or whether Total IT or Secure IT is a better match. We start with where the organization is going, then map the support that should sit under that.
Not sure your current IT is working? Get a second opinion.
