Providers stay on patients. Systems stay on. Patient information stays in approved systems. That is Healthcare IT for clinics, practices with several offices, and imaging groups.
Healthcare IT fits clinics and other covered entities that need a helpdesk, accounts, devices, email, and backups operated with patient information in mind. That includes practices with several offices, imaging groups, and teams with people in the office, at home, and in between.
The practice should not have to choose between a helpdesk and a HIPAA program. Healthcare IT puts both in one relationship so the controls an assessor will ask about are the systems your team uses every day.
EHR, billing, and hospital platforms stay with the vendors and teams that run them. We run the infrastructure that connects and supports those systems: accounts, devices, email, backups, and the network the practice works on.
Total IT and Secure IT are the plans that usually carry this work. A comprehensive review of your needs and growth plans shows which one fits.
Your team has one place to contact when providers or staff cannot sign in, open mail, or use a managed device. We monitor systems, handle day to day administration, and resolve issues so the practice can stay on patient work.
Healthcare IT puts identity, devices, email, backups, and vendor access with one expert team. On-site support in Central Texas is included on Total IT.
Support stays consistent from the first request through the follow up. Leadership knows ALCON DTS is accountable for the systems the clinic depends on.
When sign-in, email, or a device gets in the way, your team has somewhere to go. We step in early so small issues do not stop the day.
Most of that support is completed remotely. In Central Texas, on-site work is included on Total IT.
Access stays aligned to current roles. Your team can work, and unused access is less likely to sit open.
Identity stays in the directory you run today, including Microsoft 365 or Google Workspace.
Your team should be able to trust what lands in the inbox. Inbound mail is filtered, and mailbox permissions, forwarding, and sign-in protection stay current.
The devices your team works on stay updated, protected, and encrypted. That includes Windows, macOS, iPhone, and iPad when those devices are used for clinic work.
If hardware in a Central Texas office needs a technician, that visit is included on Total IT.
The practice should know how work continues if systems fail. Backup and recovery stay with the same expert team as helpdesk and devices.
Vendors who need clinic systems get controlled access. That access is part of the same relationship, not a side arrangement.
Patient information stays in approved systems. Public AI sites and unapproved tools are not a place for ePHI.
You keep the legal obligation and the assessor. We run the controls on identity, email, endpoints, backup, and the environment the practice works in. BAAs are executed where the services we run require them. HHS does not issue a company-level HIPAA certification, and ALCON DTS does not claim one.
HIPAA is not a one-time project. The review names the current exposure and what Total IT or Secure IT should carry so the program can be maintained, not rebuilt every year.
Staff rules for approved tools and unsanctioned AI are covered in Acceptable AI Use. Start readiness work with AI Readiness.
A comprehensive review of your needs and growth plans shows which plan should carry Healthcare IT.
Remote-first helpdesk, endpoints, and email. A technician can be dispatched when needed.
Remote support plus a technician in the office in Central Texas when the request needs it.
Everything in Total IT with tighter security and compliance support in the same relationship.
Based in Austin, Texas, since 2001. Managed IT, cybersecurity, and compliance for organizations across the U.S.
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