Healthcare IT
Healthcare IT for Austin clinics
Providers stay on patients. Systems stay on. Patient information stays in approved systems. That is Healthcare IT for Austin and Central Texas clinics.
Who it’s for
HIPAA inside the same support relationship
Healthcare IT fits clinics and other covered entities that need a helpdesk, accounts, devices, email, and backups operated with patient information in mind. That includes practices with people in the office, at home, and in between.
The practice should not have to choose between a helpdesk and a HIPAA program. Healthcare IT puts both in one relationship so the controls an assessor will ask about are the systems your team uses every day.
EHR, billing, and hospital platforms stay with their owners. We run the infrastructure that connects and supports those systems: accounts, devices, email, backups, and the network the practice works on.
Total IT and Secure IT are the bands that usually carry this work. A comprehensive review of your needs and growth plans shows which one fits.
What’s included
What ALCON DTS runs
Your team has one place to contact when providers or staff cannot sign in, open mail, or use a managed device. We monitor systems, handle day to day administration, and resolve issues so the practice can stay on patient work.
Healthcare IT puts identity, devices, email, backups, and vendor access with one owner. On-site support is included on Total IT and Secure IT.
Support stays consistent from the first request through the follow up. Leadership has a clear owner for the systems the clinic depends on.
Helpdesk
When sign-in, email, or a device gets in the way, your team has somewhere to go. We step in early so small issues do not stop the day.
Most of that support is completed remotely. On-site work is included on Total IT and Secure IT.
Identity and access
Access stays aligned to current roles. Your team can work, and unused access is less likely to sit open.
Identity stays in the directory you run today, including Microsoft 365 or Google Workspace.
Email protection
Your team should be able to trust what lands in the inbox. Inbound mail is filtered, and mailbox permissions, forwarding, and sign-in protection stay current.
Endpoints
The devices your team works on stay updated, protected, and encrypted. That includes Windows, macOS, iPhone, and iPad when those devices are used for clinic work.
If hardware in the office needs a technician, that visit is included on Total IT and Secure IT.
Backup and recovery
The practice should know how work continues if systems fail. Backup and recovery stay with the same owner as helpdesk and devices.
Vendor access
Vendors who need clinic systems get controlled access. That access is part of the same relationship, not a side arrangement.
Patient information
ePHI and HIPAA
Patient information stays in approved systems. Public AI sites and unapproved tools are not a place for ePHI.
You keep the legal obligation and the assessor. We run the controls on identity, email, endpoints, backup, and the environment the practice works in. BAAs are executed where the services we run require them. HHS does not issue a company-level HIPAA certification, and ALCON DTS does not claim one.
HIPAA is not a one-time project. The review names the current exposure and what Total IT or Secure IT should carry so the program can be maintained, not rebuilt every year.
Staff rules for approved tools and unsanctioned AI are covered in Acceptable AI Use. Start readiness work with AI Readiness.
Compare
Which path fits
A comprehensive review of your needs and growth plans shows which band should carry Healthcare IT.
Remote IT
$100–$150 / user / month
Remote-first helpdesk, endpoints, and email. A technician can be dispatched when needed.
Unlimited remote support24/7 system monitoringVendor managementMonthly serviceQuarterly business reviews
Total IT
$150–$250 / user / month
Remote support plus a technician in the office when the request needs it.
Everything in Remote ITOn-site supportCybersecurity awareness trainingBusiness continuity planningEndpoint protection
Secure IT
$250–$400 / user / month
Everything in Total IT with tighter security and compliance built into the same support.
Everything in Total ITvCISO serviceBusiness continuity solutionEmail phishing security testingCybersecurity framework guidance
