Austin & Central Texas · Since 2001
Managed IT for Austin and Central Texas.
Co-Managed IT with your internal team — or Remote, Complete, and Secure when ALCON DTS should own day-to-day helpdesk and the tenant. Clinics and other regulated operators often use Healthcare IT.
Choose how we work with you.
Co-Managed IT
Work with your internal IT team — we extend Microsoft 365, endpoints, and email beside the people who already know the business.
Full Managed IT
Remote, Complete, and Secure packages when ALCON DTS should own day-to-day helpdesk and the tenant.
Healthcare IT
Clinics and regulated teams in Austin and Central Texas — tenant, devices, and compliance-minded operations.
Also operated inside those engagements: Microsoft 365 · Cybersecurity · Network integration · AI Readiness
What clients say
Named proof from Austin-area organizations.
ALCON DTS is an outstanding and trusted partner for Women’s Center at Westover Hills. Whether it be HIPAA consulting, new clinic setup, or managing our network, ALCON DTS has been a huge help to our organization. They are professional, knowledgeable and very responsive.
Martha Gonzalez
Women’s Center at Westover Hills
I consider the work that ALCON DTS has done to be an extremely critical part of our future growth. You have built for us a robust foundation on which we can grow and expand, on systems that are all within our own control. This is what I wanted to achieve and we appreciate your work in guiding us through that process.
Chris Schorre
Emergo Group
ALCON DTS is without a doubt the best at what they do! Not only are they knowledgeable in all aspects of IT, but they also have an incomparable level of professionalism! They are always prompt, efficient and reliable! Our school district (of multiple campuses) used ALCON DTS several years ago, and now again with our new management; And I have yet to be disappointed!
Sandra Garcia
Shekinah Learning
A named team. A written split. An engineer who will drive.
ALCON DTS has operated managed IT, Microsoft 365, cybersecurity, and healthcare IT for Central Texas organizations since 2001. Each account has a named team. Incoming calls are answered by someone who can act. If the matter cannot finish remotely, an engineer goes on site.
Who is ALCON DTS · Eduardo Contreras on how ALCON DTS works with Austin and Central Texas teams.
Managed IT packages when ALCON DTS should run day-to-day IT
A short review confirms which band fits — and whether Co-Managed is the better path. Ranges are per user, per month.
Start here
Remote IT
$100–$150 / user
Remote-first helpdesk, Microsoft 365, endpoints, and email — no standing on-site engineer.
- Unlimited remote support
- 24/7 system monitoring
- Vendor management
- Monthly service
- Quarterly business reviews
Complete IT
$150–$250 / user
Remote plus on-site when the job cannot finish remotely.
- Everything in Remote IT
- On-site support
- Cybersecurity awareness training
- Business continuity planning
- Endpoint protection
Secure IT
$250–$400 / user
Complete plus tighter identity, email, endpoint, and compliance operations.
- Everything in Complete IT
- vCISO service
- Business continuity solution
- Email phishing security testing
- Cybersecurity framework guidance
Compare all packages
Healthcare IT
ePHI stays in approved systems. BAAs where required. Devices, identity, email, backup.
AI Readiness
Tenant, devices, and data boundaries before tools go live. Public AI is not a place for ePHI.
Ready for a clear next step?
Tell us whether you already have IT staff. ALCON DTS will map Co-Managed or a package band — and what the first stretch of work would include.
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