Services
ALCON DTS runs managed IT, Microsoft 365, cybersecurity, healthcare IT, and compliance support for Austin and Central Texas organizations — so you can open the right door without guessing.
Managed IT
ALCON DTS runs the helpdesk, the Microsoft 365 tenant, endpoints, and email as one operated relationship. You choose the published package that matches how the firm works — remote-first, remote plus on-site, or that same relationship with a tighter security layer.
Staff have a place to call. Identity stays in Entra. Devices and mail follow a written standard. When the job cannot finish remotely, on-site is already in the package. If you already have an internal IT person, Co-Managed IT adds a second bench — not a replacement.
Open a card below for the hub or a specific package.
Managed IT Services
Start here for the full managed IT picture — then choose Remote, Complete, or Secure from how your team actually works.
Remote IT
Microsoft 365, endpoints, and email for teams that work mostly remote and rarely need an engineer in the building.
Complete IT
One relationship for the office and the remote team — helpdesk, Microsoft 365, devices, email, and on-site when remote is not enough.
Secure IT
Complete IT with tighter identity, email, endpoint, and compliance operations on the same relationship.
Co-Managed IT
Keep your internal IT team. ALCON DTS operates beside them on the tenant, endpoints, and email as a second bench.
Microsoft 365
Identity in Entra, mailboxes, sharing, and the day-to-day tenant work that keeps the firm usable.
Security and compliance
ALCON DTS hardens the environment you already run and supports the programs clinics, manufacturers, and professional firms have to meet — including healthcare IT for covered entities.
Cybersecurity
Identity and admin roles in Entra, Conditional Access, mailbox authentication, managed endpoints, monitoring, logging, and awareness training — operated on the tenant you already run.
Regulatory Compliance
HIPAA, Texas SB 2610, CMMC-aligned controls, PCI scope work, NIST CSF mapping, questionnaires, and FTC Safeguards — operated on the live tenant with a clear next step.
HIPAA Consulting
Hands-on HIPAA support for covered entities — BAAs where required, ePHI in approved systems, and an environment that matches the program.
Healthcare IT
Microsoft 365, devices, and support built for how clinics and covered entities actually run day to day.
Acceptable AI Use
Clear rules for how staff and tools may use AI with business data — tied to the tenant and devices ALCON DTS already operates.
AI Readiness
A practical path to useful AI without opening the firm to unmanaged tools and unmanaged data.
Infrastructure
Network and voice that belong beside the managed Microsoft 365 environment — so IT and communications are not two disconnected vendors.
Data Networks
Monitoring and configuration for the network that carries your Microsoft 365 and line-of-business traffic.
VoIP
IP phone systems that sit with the managed environment, so voice and IT stay on one operating relationship.
Related work
Managed IT Services · Remote IT · Complete IT · Secure IT · Co-Managed IT · Microsoft 365 · Cybersecurity · Regulatory Compliance · HIPAA Consulting · Healthcare IT
