Services
IT Services for Austin and Central Texas
Managed IT, Microsoft 365, cybersecurity, healthcare IT, and compliance support for Austin and Central Texas organizations.
Support
Managed IT
Helpdesk, accounts, devices, and email sit in one relationship. Your team has one place to contact. We monitor systems and handle day to day administration so people can stay on their work.
Remote IT, Total IT, and Secure IT are the three bands. Co-Managed IT is available when you keep your own IT function. Microsoft 365 work lives inside those same bands.
A review of your needs and growth plans shows which page to open first.
Managed IT Services
The hub for the three bands. Start here when you want the full picture of remote support, on-site help, and the tighter security layer, then open Remote IT, Total IT, or Secure IT.
Remote IT
Support and monitoring delivered remotely. A technician can be dispatched when a request needs hands on site.
Secure IT
Total IT with tighter security and compliance built into the same support.
Microsoft 365
Identity, email, sharing, and license hygiene inside the same IT relationship.
Protection
Security and compliance
Protection should sit with the same support that already runs helpdesk and devices. Identity, email, endpoints, and backups are the systems a customer, insurer, or assessor will ask about.
You keep the assessor and the attestation. We run the controls and keep the evidence file with you. HIPAA program writing lives on HIPAA Consulting. Day to day clinic support lives on Healthcare IT. The tighter security layer lives on Secure IT.
AI Readiness and Acceptable AI Use belong here because new tools use the access you already have. Rules and a readiness review come before a company-wide rollout.
Cybersecurity
Devices protected and monitored with helpdesk, and email, sign-in, and backups managed in the same relationship so a sign-in issue and a security gap are not two vendors.
A review of your needs and growth plans shows whether Total IT or Secure IT should carry that work.
Regulatory Compliance
HIPAA, Texas Cybersecurity Safe Harbor, CMMC, questionnaires, and related programs mapped to the live environment. Answers come from systems your team already uses.
You keep the assessor and the attestation. We run the controls and sit with you when those questions come up.
HIPAA Consulting
The written program and the evidence file: risk analysis, training, procedures, and BAAs where our services require them.
You keep the legal obligation. The live systems and the paperwork should tell the same story.
Healthcare IT
Helpdesk, accounts, devices, email, and backups with patient information in mind. On-site support follows Total IT or Secure IT.
EHR, billing, and hospital platforms stay with their owners. We run the infrastructure that connects and supports them.
Acceptable AI Use
Written rules for approved tools, public sites, and data classes the team can follow.
Staff know what is allowed, what stays out, and where to report a mistake. This is the rulebook. AI Readiness is the review.
AI Readiness
Identity, sharing, devices, and data boundaries before Copilot or other assistants go wider.
New tools use the access people already have. Readiness is the look at that access before more people get the tool.
Cybersecurity Risk Assessment
A plain-language review of your security, with risks ranked and a practical plan.
Managed Detection & Response
24/7 monitoring and response on your laptops, desktops, and servers, included in Total IT and Secure IT.
Security Monitoring (SIEM)
Logs from across your systems in one place, for visibility and compliance evidence.
Backup & Disaster Recovery
Tested backups, offsite copies, and a clear plan to recover fast.
Email Security
Protection from phishing, impersonation, and spoofing of your domain.
Security Awareness Training
Short lessons and phishing simulations, with training records on file.
Vulnerability Scanning & Penetration Testing
Scheduled scans, fixes in order of risk, and testing that proves what holds up.
Virtual CISO
Part-time security leadership for strategy, policies, and reporting.
Texas SB 2610 Compliance
The cybersecurity program Texas SB 2610 describes, built, run, and documented.
Network and voice
Infrastructure
The office still needs a network that carries mail, files, voice, and line-of-business systems. It still needs calling the front desk can trust. Those should not be a second vendor who only appears when Wi-Fi or the phones fail.
Data Networks and VoIP sit with the same helpdesk that already runs accounts and devices. If the LAN cannot carry voice, the network work comes first. After go-live, a down access point and a hunt-group change have one place to contact.
A review of your needs and growth plans shows whether this is a project, sits with Data Networks first, or belongs on Total IT or Secure IT.
Data Networks
ALCON DTS designs, monitors, and maintains the LAN, Wi-Fi, and firewall for your organization. Switching, guest and staff traffic, circuit health, and plant or lab segmentation stay documented.
Every change is tracked and has a way back. Multi-site teams get a picture of each location, not one closet treated as the whole company.
VoIP
Customers still dial the number they know. The front desk still needs a handset. Staff still take calls at the desk, on an app, and between offices.
The review picks Teams Phone, RingCentral, or Allworx. Existing numbers, auto-attendants, and 911 stay part of the plan. Calling then sits on the same helpdesk as the rest of IT.
Next step
Start with a review
A review of your needs and growth plans shows whether a managed IT band, Co-Managed IT, or a practice page is the next step.
