Healthcare
Clinics and other covered entities that have to protect patient information and still keep the front desk moving. See Healthcare IT.
About ALCON DTS
ALCON DTS has operated managed IT, Microsoft 365, cybersecurity, healthcare IT, and compliance support for Central Texas organizations since 2001.
Who we are
We are ALCON DTS.
The firm exists in its relationships with people.
Our clients are, first, the people inside the office. We learn their names. We come to recognize the feel of an ordinary day there, and the feel of a difficult one. In time they recognize us as well. Years spent together narrow the distance. What remains is a working relationship between people who already know something of one another, and who intend to keep that knowledge.
Our community partners are the people and organizations with whom we share Austin and Central Texas. This is where we live and where we practice. The civic and professional life of the region is not adjacent to the firm. It is the life of the place that already holds our people and theirs. We meet those counterparts as neighbors in the same community.
Our industry partners are colleagues we have come to know as people. Beside the work there is memory: of judgment tested, of help offered, of seasons that asked more than usual. We keep those associations because the people in them matter, and because we expect to keep company with them for a long time.
Who we work with
Manufacturers and engineering
Plants and project offices where the shop floor and the office cannot share one open network. See Cybersecurity and Data Networks.
Law and professional services
Firms that handle client matters and cannot afford a sloppy mailbox or an unanswered helpdesk. See Managed IT Services.
Marketing and knowledge teams
Offices that live in email and files and need a partner who answers — not a portal with no one behind it.
How we work
ALCON DTS has maintained a continuous presence in Central Texas since 2001. Client relationships endure because each account is assigned a named team, incoming calls are answered by an individual who can act, and an engineer will travel to the site when the matter cannot be resolved at a distance.
We first establish how the office, clinic, or facility actually functions. Where complete operational responsibility is required, we assume that role. Where a member of staff already understands the business, that individual remains in place; our function is to add capacity, not to displace existing knowledge.
Personnel have a consistent point of contact. New employees are provisioned without disruption or delay. When a clinical setting, a production floor, or a time-sensitive closing cannot wait, support is provided in person.
Ready for a review?
A review with ALCON DTS is a practical look at how you run IT today and which published path fits — Managed IT Services, Co-Managed IT, or a scoped next step from Services.
Related work
Services · Managed IT Services · Co-Managed IT · Healthcare IT · Cybersecurity · Contact
