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Managed IT Support Services

ALCON DTS helps businesses improve operations by either augmenting their IT department or fully becoming their outsourced IT department. Our Managed IT Services Provider (MSP) offering is used across the world by companies big and small. This includes onsite IT support, remote IT help desk, infrastructure and network maintenance/troubleshooting and so much more. Not only will ALCON DTS likely cut expenses but businesses that utilize our services will gain an IT partner that will guide them along the business technology journey.

Our Proactive Approach Improves Your Productivity

Uncertainty is a business killer. To be successful, companies must plan expenses and know that vital business systems will work as needed. Taking a reactive approach to maintaining your IT networks is simply too costly in too many ways: lost productivity, dissatisfied customers and enormous repair costs. Our managed IT services are the smart, cost-effective alternative.

With our managed IT services, you’ll enjoy the benefit of a full team of IT specialists keeping your systems in excellent working order. For a small, fixed monthly fee, we monitor your systems 24/7, apply patches, ensure backups, keep viruses at bay, and perform a host of other proactive measures. Little problems don’t become big — and expensive — and in most instances, you won’t even know there was ever an issue.

Let us improve the performance of your IT networks.

The average small business spends 6.4% of its revenue on technology. That may not surprise you, but did you know 80% of the cost comes after the initial purchase? Clearly, acquiring new technology isn’t nearly as expensive as keeping it performing well. Shouldn’t your IT systems be an investment for business growth, rather than a drag on profitability?

Our remote-monitoring tools, back-office services, computer support and software options provide cost-effective IT management to make sure your systems operate as required and deliver the ROI you expect. Key elements include:

Server Monitoring and Care
We utilize software agents to track and analyze your server activity 24/7. When a system or function fails, an alert is generated for our team to immediately investigate. Once the problem is identified, we work to remedy it — remotely at first, and with additional resources as needed.

  • Exchange Servers
  • SharePoint Servers
  • SQL Servers
  • Small Business Server (SBS)
  • QuickBooks
  • Sage – Peachtree
  • Windows Servers – File Servers, Printer Servers, Domain Controller

Desktop Monitoring and Care
Our preventive maintenance service for desktops regimentally monitors and addresses common problems experienced by desktop users. Whether it’s getting rid of viruses, attacking spyware issues or installing patches, we handle it all — in the background while your employees remain productive.

  • Endpoint Protection
  • IT Support
  • Web Content Filtering
  • Help Desk
  • Remote Connectivity
  • PC Refresh

Mobile Device Management
With more companies looking for efficient, secure ways to incorporate their employees’ personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs. Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications and documents.

REMOTE IT

$75-$150/user

The perfect starter package for locations that don’t require regular on-site support and are ready for professional IT Services.

  • Unlimited Remote Support
  • 24/7 System Monitoring
  • Vendor Management
  • Monthly Service
  • Quarterly Business Reviews
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COMPLETE IT

$150-$250/user

For businesses, organizations and clinics in need of dependable and comprehensive IT Support.

  • All Remote IT Plus..
  • Onsite Support
  • Cybersecurity Awareness Training
  • Business Continuity Planning
  • EndPoint Protection
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SECURE IT

$250-$400/user

For businesses needing enhanced security and larger organizations that require regulatory compliance.

  • All Complete IT Plus…
  • vCISO Service
  • Business Continuity Solution
  • Email Phishing Security Testing
  • Cybersecurity Framework Guidance
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Contact ALCON DTS Now

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Contact

5900 Balcones Dr.
Suite 240
Austin, TX 78731

+1 800 509 3230

+1 512 892 6900