The statute sets who you notify, by when and how. The table below brings those duties together.
Duties and deadlines from Texas Business and Commerce Code Sec. 521.053, as amended through Senate Bill 768 (2023). Review how they apply to a specific incident with your attorney.
| Who you notify |
When it applies |
Deadline |
How and what |
| Affected individuals (Sec. 521.053(b)) |
You own or license the data and a person’s sensitive personal information was, or is reasonably believed to have been, acquired by an unauthorized person |
Without unreasonable delay and no later than the 60th day after you determine the breach occurred |
Written notice to the last known address, or electronic notice that meets the federal E-SIGN Act (15 U.S.C. 7001) (Sec. 521.053(e)) |
| The data owner (Sec. 521.053(c)) |
You maintain the data for someone else |
Immediately after discovering the breach |
Notice to the owner or license holder of the information; ask your attorney whether an Attorney General report is also required (Sec. 521.053(i)) |
| Texas Attorney General (Sec. 521.053(i)) |
The breach involves at least 250 Texas residents |
As soon as practicable and no later than the 30th day after you determine the breach occurred |
Electronic form on the Attorney General’s website, with the six items listed below |
| Nationwide consumer reporting agencies (Sec. 521.053(h)) |
You must notify more than 10,000 persons at one time |
Without unreasonable delay |
Notice of the timing, distribution and content of the notices to individuals |
What does the Attorney General notice include?
The report must be submitted electronically using the form on the Attorney General’s website and must include (Sec. 521.053(i)):
- a detailed description of the nature and circumstances of the breach, or the use of sensitive personal information acquired in it,
- the number of Texas residents affected at the time of notification,
- the number of affected residents who have been sent notice by mail or another direct method at the time of notification,
- the measures you have taken regarding the breach,
- any measures you intend to take after the notification, and
- whether law enforcement is investigating the breach.
The Attorney General’s reporting page adds practical points. The form cannot be saved, so plan to complete it in one sitting. Submit a separate report for each breach. If you update an earlier report, the new one should show the total number of affected and notified people to date. Your completed report is potentially an open record. The Attorney General also posts a public listing of reported breaches, without sensitive personal information or details that could compromise a system’s security, and removes a listing after one year if no additional breach is reported in that time (Sec. 521.053(j)).
Can the deadline be delayed?
Two situations are written into the law:
- Law enforcement request. You may delay notice under Sec. 521.053(b) or (c) at the request of a law enforcement agency that determines the notice will impede a criminal investigation. Notice is then made as soon as the agency determines it will not compromise the investigation (Sec. 521.053(d)). Subsection (d) refers only to the notices under (b) and (c). It does not mention the Attorney General notice under Sec. 521.053(i), so talk with your attorney before assuming the 30-day Attorney General deadline is paused.
- Scope and restoration. The 60-day notice to individuals allows for the time “necessary to determine the scope of the breach and restore the reasonable integrity of the data system” (Sec. 521.053(b)).
Neither exception gives a set number of extra days, and the scope-and-restoration language appears only in the 60-day individual notice rule, not in the 30-day Attorney General rule. Talk with your attorney before relying on either one.
What if you cannot reach everyone directly?
If you can show that direct notice would cost more than $250,000, that more than 500,000 people are affected, or that you do not have enough contact information, the law allows notice by email where you have addresses, a conspicuous posting on your website, or notice published in or broadcast on major statewide media (Sec. 521.053(f)). If your information security policy includes your own notification procedures that meet the statute’s timing, notifying under that policy complies with the section (Sec. 521.053(g)).
What happens if notice is late?
The Texas Attorney General enforces Chapter 521 and can seek civil penalties, including for failing to give notice on time, as well as injunctions (Sec. 521.151). Ask your attorney what that could mean for your organization.
What should you prepare before a breach?
The statute sets deadlines, and meeting them is much easier with a few things decided in advance:
- Know where sensitive personal information lives. Email, file storage, business applications, backups, laptops and phones.
- Know which data you own and which you maintain for others. That decides whether you notify individuals or notify the owner.
- Keep logs and records. You will need to establish what was accessed, when and how many people are affected.
- Write a response plan. Name who decides, who calls your attorney and insurer, and who gathers the facts for the Attorney General form.
- Keep contact information current so direct notice is possible.
- Review your vendor contracts so service providers that hold your data know to tell you right away.